CARE & CLEANING FOR TAPWARE

Congratulations on purchasing your Canterbury Sink & Tap product.

It was made in Italy by Nicolazzi who understands the essence of engineering and craftsmanship, with proper installation and care this unique product will provide years of enjoyment and service.

To maintain its beauty and to preserve your warranty please comply with the following care.

Care and Cleaning Instructions for Tapware and Accessories

Regularly clean with warm water or a mixture of mild Ph-neutral liquid soap (e.g. dishwashing liquid) and water, rinse with clean water and dry with a clean soft cloth (e.g. Microfiber)

Residue left by personal hygiene products such as liquid soap, tooth paste, shampoo and shower gel can cause damage, so always rinse these off the product with clean water immediately after use.

Under no circumstance should harsh cleaning agents containing acidic, caustic abrasive, citrus, bleach or alcohol based substances be used to clean your product or be allowed to remain on the metal finishes. Avoid dripping or spraying such cleaning agents on your product by covering with a cloth or towel and if splashed with these products they should be immediately rinsed with clean water and dry.

Do not use abrasive cloths, scouring pads, scrub sponges, steel wool etc as they may damage the surface product. If your water causes lime or mineral deposits to build up on the finish, please clean regularly with hot water and a soft cloth which will help prevent mineral deposits.

Product Finishes

Nicolazzi uses four types of product colour application:

• Electroplated finishes this is the hardest and most durable finish in normal daily use.
• Living Finishes that mature over time to develop a patina and unique character like old brassware products.
• Lacquered Finishes which have an acrylic lacquer topcoat applied to provide additional protection these finishes are soft with low corrosion resistance.
• Polymer Coated Finishes (Powder coated) these finishes are not as resistant to scratching and chipping so care should be taken not to knock the surface with hard objects etc.

Please refer to Nicolazzi web page, listed under Stones & Finishes, for a detailed explanation of your tapware finish type for further clarification.  

NICOLAZZI TAPWARE WARRANTY

This warranty is offered by Canterbury Sink & Tap Pty Ltd of Unit 17 51-55 Centre Way, Croydon  South 3136, Victoria (ABN 17 102 702 965) as the sole Australian supplier of Nicolazzi Tapware.

Nicolazzi tapware products imported and sold by Canterbury Sink & Tap Pty Ltd are made in Italy  exclusively for Canterbury Sink & Tap Pty Ltd to comply with the applicable Australian standards.  This warranty is only available to Nicolazzi tapware products purchased through Canterbury Sink &  Tapware Pty Limited or via an authorised appointed Canterbury Sink & Tap Pty Ltd distributor in  Australia. All products must be installed by a licensed plumber in Australia to be applicable for this warranty.

PROOF OF PURCHASE

The official receipt with the purchase date from Canterbury Sink & Tap Pty Ltd or authorised  distributor in Australia will be required as proof of purchase for any warranty claim. No copies will be  accepted. If documentary evidence does not exist to support this proof of purchase, Canterbury Sink  & Tap Pty Ltd is not liable to warrant, repair or supply parts for any product that cannot prove its  original purchase point in Australia.

TAPWARE WARRANTY

Canterbury Sink & Tap Pty Ltd warrants to replace or repair all Nicolazzi Tapware purchased from  Canterbury Sink & Tap Pty Ltd or indirectly from one of Canterbury Sink & Tap Pty Ltd Australian  distributors were it is deemed by Canterbury Sink & Tap Pty Ltd that a manufacturing fault in  materials or workmanship in the body exists for a fifteen (15) year period from the date of purchase as stated on the original purchase receipt.

WARRANTY FOR REPLACEABLE PARTS

Ceramic disc cartridges incorporated within Nicolazzi tapware are a replaceable part and have a  parts replacement warranty of one (1) year from the date of purchase as stated on the original  purchase receipt. Flexible hand-shower and kitchen tap spray rinse hoses, O rings and washers, non-return valves, poppet valves and aerator inserts are also replaceable parts and covered  by a one (1) year parts replacement warranty from the date of purchase as stated on the original purchase receipt. This warranty excludes damage caused by misuse, improper installation or vandalism.

INSTALLATION REQUIREMENTS

This warranty for tapware and replaceable parts is void should the fault be found to be due to any of  the following:

• AS/NZS 3500 stipulates the maximum static water pressure must not exceed 500kpa. Where the inlet water pressure exceeds 500kpa, pressure-limiting valves must be installed. This is also a requirement of the Nicolazzi Tapware manufacturer’s installation instructions. Warranty claims may  not be honoured where excessive water pressure is evident.
• The failure to fit in-line gauze filters on the incoming water supply lines as required by The Nicolazzi Tapware manufacturer’s installation supply.
• Damage as a result of inadequate flushing of the water supply lines before use (minimum of two (2) minutes recommended) and problems caused by debris in the water supply i.e. pieces of metal, plastic, dirt, sand, rust, silt etc.
• Tapware must be installed by a Licensed Plumber in accordance with the relevant Standards and plumbing regulations, the Nicolazzi Tapware installation instructions and best trade practice.

ACCESSORIES WARRANTY

Canterbury Sink & Tap Pty Ltd warrants to replace or repair any Nicolazzi Tapware bathroom  accessory purchased from Canterbury Sink & Tap Pty Ltd or indirectly from one of Canterbury Sink &  Tap Pty Ltd Australian distributors in Australia with a manufacturing fault in materials or  workmanship for a one (1) period from the date of the original purchase as stated on the original  purchase receipt.

SOAP DISPENSER

Canterbury Sink & Tap Pty Ltd warrants to replace or repair any Nicolazzi Tapware soap dispenser  purchased from Canterbury Sink & Tap Pty Ltd or indirectly from one of Canterbury Sink & Tap Pty  Ltd Australian distributors in Australia with a manufacturing fault in materials or workmanship for a  one (1) year period from the date of the original purchase as stated on the original purchase receipt.

FINISHES WARRANTY

Nicolazzi Tapware brass-ware products are manufactured in brass by craftsman in its factory in Italy.  Some minor imperfections in the materials and finish are not defects, but a feature characteristic of  a handmade product. Finishes are not covered under warranty. (See use and care instructions to  ensure long life and good performance of all Nicolazzi products which is located in the product  box).Live Finishes do not come under warranty claims as they change with time and the  environment. Tuscan Brass, Raw Brass, Shiny Brass, Brushed Brass age and change in character.

REPLACEMENT PARTS

Canterbury Sink & Tap Pty Ltd undertakes to repair or replace all Nicolazzi tapware purchased from  Canterbury Sink & Tap Pty Ltd or indirectly from one of Canterbury Sink & Tap Pty Ltd’s authorised  appointed Australian Distributors where an unequivocal proven manufacturing fault has occurred in  either material or workmanship or both in the tap body for a period of fifteen (15) years only applies to purchases of Nicolazzi tapware and product purchased after 31/1/2019 when the fifteen (15) year warranty was implemented based on original date of purchase established via a purchase receipt. The warranty under any circumstances is Non- transferable – please note that prior the 31/1/2019 Nicolazzi tapware had a 6 year warranty and this warranty only applies for this duration in time (6 years). Tap handles are non warrantable items.

WARRANTY CLAIMS

To initiate a warranty claim, please contact Canterbury Sink & Tap or nominated agent from whom  the product was purchased. Proof of purchase will be required. Warranty service cover is provided  during normal working hours by Canterbury Sink & Tap Pty Ltd or a nominated agent in state capital  cities and otherwise within the normal operating areas of authorized Canterbury Sink & Tap Pty Ltd  dealers. Service arrangements elsewhere are provided at the discretion of Canterbury Sink & Tap Pty  Ltd. The customer is responsible to provide all relevant details of the faulty product including model,  finish and the nature of the alleged fault. Canterbury Sink & Tap Pty Ltd may request that the  customer provide photographs of the alleged fault or take basic steps to determine the cause.  Where necessary or reasonable, Canterbury Sink & Tap Pty Ltd reserves the right to require an  allegedly faulty product or part to be returned for inspection or repair with the associated costs of  the return borne by the customer. Where a service call is made and the alleged fault is not covered  under the product warranty (e.g. where there is an installation issue which voids the warranty), the  customer will be liable to pay for the service fee. A fee will be charged where a service call is made

based on the misidentification of another brand product as Nicolazzi. Failure to attend a mutually  agreed service appointment will incur a fee. Where a site inspection is required Canterbury Sink &  Tap Pty Ltd reserve the right to charge for a call out which will be refunded if it is established that  the alleged fault appertains to that of a manufacturing error. All call out charges are subject to  review only where deemed applicable and refunded at Canterbury Sink & Tap Pty Ltd’s discretion.

WARRANTY CONDITIONS AND EXCLUSIONS

This warranty is subject to the product having been installed in accordance with the relevant  installation instructions and Australian, state and local Standards by a Licensed plumber, including  where applicable limiting inlet water pressure to a maximum of 500kpa at point of installation  (AS/NZS 3500) installing in–line gauze filters, compliance with water temperature limitations and  adequately flushing the water supply lines prior to installation of the product. Failure to comply with  the above will invalidate the warranty.

This warranty does not apply to damage, defects or other malfunctions caused by normal wear and  tear, improper installation or maintenance, accident, neglect, vandalism, misuse, alteration  modification, unusual physical or environmental conditions, use in an application for which the  product was not intended or designed, or the use of harsh, abrasive or chemical cleaners. Other than  in accordance with this warranty and Australian consumer law, Canterbury Sink & Tap Pty Ltd shall  not be held liable for any damage (direct, indirect or consequential), injury, loss, harm,  inconvenience or the other detriment, whether physical, financial or otherwise arising directly or  indirectly from the purchase, carriage, installation or use of the goods in anyway. Canterbury Sink &  Tap Pty Ltd reserves the right to alter or amend the warranty at any time without prior notice.

January 2024.

CALFLEX WARRANTY

Dear Customer,

Congratulations and thanks for choosing a CALFLEX product.

The article you purchased was manufactured and tested at our Calflex srl facility in Nonio (VB), Zona Industriale 5/bis- ITALY, in compliance with the quality standards UNI EN ISO 9001: 2015.

The warranty period, against any manufacturing faults or defects is 5 years (unless otherwise stated in writing).

The parts subject to wear (mixing cartridge, head valve, non-return valve, ECT …) and the electrical components are guaranteed for a period of 2 years.

The warranty starts from the date of purchase of the product, proven by traceable documentation (invoice, receipt) and is not renewable.

Warranty replacement claims can only be made by presenting a dated document proving the purchase of the product.

The warranty covers manufacturing defects only and gives the right exclusively to the repair or to a supply of a free of charge replacement of the part identified as defective.

The defective part must be returned to Calflex s.r.l. accompanied by a report describing the defect.

Calflex s.r.l. reserves the right to inspect the component to evaluate the warranty applicability.

The warranty does not cover defect or injured caused by: improper installation and / or use, incorrect conception of the system, normal wear and tear, damage caused by lime scale or impurity deposits, use of cleaning and maintenance products other than those indicated in this warranty sheet.

Calflex s.r.l. is not liable for any labour costs and / or damages, even accidental or consequential, occurred during the installation, maintenance, or replacement of the product.

The guarantee on the surface of our products is not valid if the material has undergone a cleaning treatment other than that suggested by Calflex. Calflex reserves the right to investigate the nature of the damage with the help of specific laboratory tests.

For more information, please contact Calflex s.r.l. at +39 0323 889328 or your local dealer.

RECOMMENDATIONS FOR CORRECT USE
To avoid that deposits or impurities penetrate the product causing operating problems, we always suggest to adequately flush the water supply lines before connecting the water system.

It is also strongly recommended to install a special filter at the system inlet.

To prevent lime scale from clogging the diffuser, we recommend periodically rubbing the silicone nozzles to get rid of limestone and to keep the diffuser always clean.

CLEANING
To clean CHROMED, VARNISHED, GALVANIC, PVD OR STAINLESS-STEEL metal parts: simply use a damp cloth with neutral soap diluted with water and rinse. It is recommended to always dry the metal surfaces with a soft and clean cloth to avoid the formation of lime scale stains.

Important: it is recommended to use only neutral soap-based detergents diluted with water and soft sponges / cloths. Never use abrasive detergents or disinfectants containing alcohol, hydrochloric or phosphoric acid, bleach, chlorine, or any other acid-containing product. Do not use sharp objects or hard or scraping sponges.

WARRANTY F.lli FRATTINI

Guarantee: our products are covered from guarantee against defects for a period of 5 years from the pur- chase date of the first purchaser. the guarantee is according to the european standards and italian law “D.lgs 02/02/2002 n.24”. the guarantee covers the following damages: casting, porosity, chrome plating, functioning. the damaged article or part of it will be replaced or repaired after our technicians check after our written agreement for the returning. the guarantee decay if:

1. the product has been improperly employed. the exclusive tap aim is to make the water flow from the domestic water pipelines.

2. the product has been modified or tampered by people not authorized from our company.

3. the product has been wrongly installed not respecting the installation instructions provided.

4. the cleaning and the maintenance have not been carried out according to our instruction provided, and following described. the guarantee is limited to the repair or replacement of the defective products excluding any responsibility for damages caused by our products employment.

F.lli Frattini SpA will replace the defective goods only if it will be returned in good conditions and packed in the original package. on the contrary the goods value will be calculated at the raw material price. Cleaning and maintenance: the life of the tap outside surface is determined by a good tap care and cleaning.

We suggest to clean the chrome plated, gold plated, brass plated satin and coloured surfaces with water, natural soap and a soft cloth. Detergents containing acids or corrosives components cause many damages, in this case the guarantee does not cover the damaged product. Complaint: for any complaint the responsible court will be the court of novara – branch of Borgomanero – even for orders issued elsewhere. commitments, declaration or guarantees taken from our employee, our representatives or auxiliaries of the sellers are not binding and not admitted if they are not contemplated in our sales conditions or not officially signed from our company.

CRISTINA WARRANTY

Cristina tapware products imported and sold by Canterbury Sink & Tap Pty Ltd are made in Italy for Canterbury Sink & Tap Pty Ltd to comply with the applicable Australian standards. This warranty is only available to Cristina tapware products purchased through Canterbury Sink & Tapware Pty Limited or via an authorised appointed Canterbury Sink & Tap Pty Ltd distributor in Australia. All products must be installed in Australia to be applicable for this warranty.

PROOF OF PURCHASE
The official receipt with the purchase date from Canterbury Sink & Tap Pty Ltd or authorised distributor in Australia will be required as proof of purchase for any warranty claim. No copies will beaccepted. If documentary evidence does not exist to support this proof of purchase, Canterbury Sink& Tap Pty Ltd is not liable to warrant, repair or supply parts for any product that cannot prove its original purchase point in Australia.

TAPWARE WARRANTY
Canterbury Sink & Tap Pty Ltd warrants to replace or repair all Cristina Tapware purchased from Canterbury Sink & Tap Pty Ltd or indirectly from one of Canterbury Sink & Tap Pty Ltd Australian distributors were it is deemed by Canterbury Sink & Tap Pty Ltd that a manufacturing fault in materials or workmanship in the body exists for five (5) year period from the date of purchase as stated on the original purchase receipt regardless of the circumstances.

WARRANTY FOR REPLACEABLE PARTS
Ceramic disc cartridges incorporated within Cristina tapware are a replaceable part and have a parts replacement warranty of one (1) year from the date of purchase as stated on the original purchase receipt. We also add an additional warranty of 14 years for cartridge replacement only T&C apply. (labour is excluded), Flexible hand-shower and kitchen tap spray rinse hoses, O rings and washers, non-return valves, poppet valves and aerator inserts are also replaceable parts and coveredby a one (1) year parts replacement warranty from the date of purchase as stated on the original purchase receipt. This warranty excludes damage caused by misuse, improper installation or vandalism.

INSTALLATION REQUIREMENTS
This warranty for tapware and replaceable parts is void should the fault be found to be due to any of the
following:

• AS/NZS 3500 stipulates the maximum static water pressure must not exceed 500kpa. Where the inlet water pressure exceeds 500kpa, pressure-limiting valves must be installed. This is also a requirement of
  the Cristina Tapware manufacturer’s installation instructions. Warranty claims may not be honoured where excessive water pressure is evident.
• The failure to fit in-line gauze filters on the incoming water supply lines as required by Cristina Tapware manufacturer’s installation supply.
• Damage as a result of inadequate flushing of the water supply lines before use (minimum of two (2) minutes recommended) and problems caused by debris in the water supply i.e. pieces of metal, plastic, dirt, sand, rust, silt etc.
• Tapware must be installed by a Licensed Plumber in accordance with the relevant Standards and plumbing regulations, the Cristina Tapware installation instructions and best trade practice.

FINISHES WARRANTY
Cristina Tapware brass-ware products are manufactured in brass by craftsman in its factory in Italy. Some minor imperfections in the materials and finish are not defects, but a feature characteristic of a handmade product. Finishes are not covered under warranty.

REPLACEMENT PARTS
Canterbury Sink & Tap Pty Ltd undertakes to repair or replace all Cristina tapware purchased from Canterbury Sink & Tap Pty Ltd or indirectly from one of Canterbury Sink & Tap Pty Ltd’s authorised appointed Australian Distributors where an unequivocal proven manufacturing fault has occurred in either material or workmanship or both in the tap body for a period of five (5) years based on original date of purchase established via a purchase receipt. The warranty under any circumstances is Non- transferable.

WARRANTY CLAIMS
To initiate a warranty claim, please contact Canterbury Sink & Tap or nominated agent from whom the product was purchased. Proof of purchase will be required. Warranty service cover is provided during normal working hours by Canterbury Sink & Tap Pty Ltd or a nominated agent in state capital cities and
otherwise within the normal operating areas of authorized Canterbury Sink & Tap Pty Ltd dealers. Service arrangements else where are provided at the discretion of Canterbury Sink & Tap Pty Ltd. The customer is responsible to provide all relevant details of the faulty product including model, finish and the nature of the alleged fault. Canterbury Sink & Tap Pty Ltd may request that the customer provide photographs of the alleged fault or take basic steps to determine the cause. Where necessary or reasonable, Canterbury Sink & Tap Pty Ltd reserves the right to require anallegedly faulty product or part to be returned for inspection or repair with the associated costs of the return borne by the customer. Where a service call is made and the alleged fault is not covered under the product warranty (e.g. where there is an installation issue which voids the warranty), the customer will be liable to pay for the service fee. A fee will be charged where a service call is made based on the misidentification of another brand product as Cristina. Failure to attend a mutually agreed service appointment will incur a fee. Where a site inspection is required Canterbury Sink & Tap Pty Ltd reserve the right to charge for a call out which will be refunded if it is established that the alleged fault appertains to that of a manufacturing error. All call out charges are subject to review only where deemed applicable and refunded at Canterbury Sink & Tap Pty Ltd’s discretion.

WARRANTY CONDITIONS AND EXCLUSIONS
This warranty is subject to the product having been installed in accordance with the relevant installation instructions and Australian, state and local Standards by a Licensed plumber, including where applicable limiting inlet water pressure to a maximum of 500kpa at point of installation (AS/NZS 3500) installing in–line gauze filters, compliance with water temperature limitations andadequately flushing the water supply lines prior to installation of the product. Failure to comply with the above will invalidate the warranty. This warranty does not apply to damage, defects or other malfunctions caused by normal wear and tear,
improper installation or maintenance, accident, neglect, vandalism, misuse, alteration modification, unusual physical or environmental conditions, use in an application for which theproduct was not intended or designed, or the use of harsh, abrasive or chemical cleaners. Other thanin accordance with this warranty and Australian consumer law, Canterbury Sink & Tap Pty Ltd shall not be held liable for any  damage (direct, indirect or consequential), injury, loss, harm, inconvenience or the other detriment, whether physical, financial or otherwise arising directly orindirectly from the purchase, carriage, installation or use of the goods in anyway.

Canterbury Sink & Tap Pty Ltd reserves the right to alter or amend the warranty at any time without prior notice.